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FAQs

Will there be a shipping confirmation once the order is placed?
Yes, once your order is placed you will receive a confirmation via email along with your order ID number.

How do I track my package?
We will send you an email confirmation containing your tracking information as soon as your order has shipped. On our home page main menu, you will find a link to be able to track your order. 

Please note that it can take up to 3-5 business days for the tracking information to be updated.

I did not get a tracking number, what do I do?
If you did not get a tracking number after 7 business days of placing your order you can simply email us and we will gladly sort out any issues.

How long does shipping take?
Shipping is worldwide, on average our customers receive orders from 7-15 business days. This is an average estimated time frame. 


Due to COVID-19, delivery times may differ from the above statements. If your order hasn't arrived in the estimated delivery times, please contact our support team.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

I ordered multiple items, why did I only receive one?
We have multiple manufacturing sites and distributors, some of which only focus on creating specific items. Due to this, it is possible that you may receive an item separately from the rest of your ordered products. Please rest assured if all items from your order do not arrive at once, the rest of your order is on its way!

How can I contact you?
You can contact us by emailing our support team directly at support@distinct-brands.com

Do you ship internationally?
Yes! We ship worldwide to provide great products for anyone around the globe.

Will you be adding more products?
We are focused on sourcing the best products for our customers, as a result, we are constantly researching and adding new quality products to our store. It is our mission to strive for excellence in satisfying our customers with a simple, great shopping experience and a diverse and unique selection of products. 

Can I cancel my order?
Yes, as long as the order has not already been shipped, we will be able to cancel your order, please contact us via email and a member of our team will happily help you. Please ensure you contact us within 4 hours after placing your order.

How much is delivery?
There is No cost for shipping.

Do you deliver to any country?
We deliver to all countries 

Do you gift wrap items?
We don't offer gift wrapping, but your items will be wrapped accordingly to ensure safe delivery. 

Some of the items from my order are missing?
An item may be missing for a few reasons, possibly due to an item being out of stock. We will endeavor to email you if any items are missing however please do contact us if you are unsure why an item has not been delivered. A second reason may be due to items you have ordered being supplied from different manufacturers or countries. Your multiple order may arrive in one or more shipments.

Is it safe to make a payment online?
Yes, our payment service providers use industry standard SSL encryption protection to protect your details to ensure the authenticity of each transaction.

What methods of payment do you accept?
We accept MasterCard, Visa, Google Pay, and Apple Pay, Amex, and PayPal.

When will the money leave my account?
Due to the nature of card payments the card will be charged as soon as the order is placed.

Do you accept any other method of payment?
No, unfortunately we can only accept the methods of payment stated above.

Do you have more sizes or colors available?
If the size or color you are looking for is not shown on our website, it is not available at this time, or may not be offered. 

If an item is sold out will you be getting more stock in?
It is not always possible to re-stock sold out items however please contact us by  email as it is occasionally possible to re-order items.

How do I return an item?
Please see our 'Shipping/Return' policies section at the bottom of our home page. We strive to offer an effective and fuss free return service, so feel free to reach out to us. 

My order contains a faulty item can I return it?
Yes, please see our 'Shipping/Return' policies section at the bottom of our home page. We strive to offer an effective and fuss free return service, so feel free to reach out to us. 

Who pays for return postage?
You are responsible for the cost of returning the item to us.

When will I receive my refund?
We will process refunds within 5 business days of receiving the returned items as long as the goods have been returned in re-saleable condition with all tags and associated original packaging.

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